Policies
Privacy Policy: Nexus of Healthy Living Therapy Group LLC
Last Updated: May 2, 2026
At Nexus of Healthy Living Therapy Group LLC ("the Practice"), we view your privacy as a cornerstone of the therapeutic relationship. As a locally owned, family-run practice, we are committed to protecting your personal and health information with the same care we would our own. This policy outlines how we collect, use, and safeguard your data in compliance with the Health Insurance Portability and Accountability Act (HIPAA), Florida state laws, and our digital platform requirements.
Website Use & Information Collection
This section applies to visitors of our website and users of our online contact forms.
Purpose: We collect personal information (such as name, email, and phone number) only when voluntarily submitted by you for the purpose of scheduling, inquiries, or service updates.
Retention: We retain website-submitted information only as long as necessary to fulfill the initial request or to transition you into our secure clinical system.
Cookies: Our website may use cookies to improve user experience. You can choose to disable cookies in your browser settings, though some features of the site may function differently.
________________________________________
Clinical Records & HIPAA Compliance (TherapyNotes)
For active clients, your health information is protected under federal HIPAA regulations.
The Secure Nexus: We utilize TherapyNotes, a secure, encrypted, HIPAA-compliant Electronic Health Record (EHR) platform. All treatment plans, clinical notes, and billing information are stored within this protected system.
Confidentiality: We do not disclose your Protected Health Information (PHI) to third parties without your written authorization, except as required for treatment, payment, or healthcare operations, or as mandated by law (e.g., duty to warn, suspected abuse).
Your Rights: You have the right to inspect your records, request amendments, and receive an accounting of disclosures as outlined in our formal Notice of Privacy Practices provided during your intake.
________________________________________
Florida Record Retention Standards
In accordance with Florida Statute § 456.057 and Florida Administrative Code Rule 64B4-9.001, the Practice adheres to the following retention schedule:
Adult Clients: Records are maintained for a minimum of seven (7) years following the date of the last service contact.
Minor Clients: Records are maintained for seven (7) years from the date of last service, or until the client reaches the age of 25, whichever period is longer.
Secure Disposal: After the retention period, records are destroyed via secure shredding or permanent digital deletion to maintain confidentiality.
________________________________________
SMS/Text Messaging & Digital Communication
To ensure we can navigate your scheduling needs efficiently, we offer SMS communication under strict privacy guidelines:
Consent: By providing your mobile number and opting in via our intake forms, you consent to receive SMS messages regarding appointment reminders and administrative updates.
Information Privacy: No mobile information will be shared with third parties or affiliates for marketing/promotional purposes. Text messaging originator opt-in data and consent are strictly excluded from any data-sharing practices.
Opt-Out: You may text "STOP" at any time to unsubscribe. You will receive one final confirmation message.
Security Disclaimer: While our internal systems are secure, standard SMS is not a fully encrypted medium. Please limit SMS content to scheduling and administrative matters rather than clinical details.
________________________________________
Website Disclaimers & Legal Terms
Links to Other Sites: Our website may contain links to external resources (such as community partners or educational sites). We are not responsible for the privacy practices of third-party websites.
Legal Requirement to Disclose: We reserve the right to disclose personally identifiable information as required by law (e.g., subpoenas or court orders) or when we believe disclosure is necessary to protect the safety of our clients or the public.
Not a Crisis Service: Our website and digital communications are for administrative and educational purposes. If you are experiencing a mental health emergency, please call 988 or go to the nearest emergency room.
________________________________________
Contact Information
If you have questions regarding your privacy, the security of your records on TherapyNotes, or our compliance with Florida law, please reach out to our privacy officer:
Nexus of Healthy Living Therapy Group LLC Email: claudia@nexustherapygroup.com
Location: Serving Residents of Florida