Policies

Privacy Policy: Nexus of Healthy Living Therapy Group LLC

Last Updated: July 1, 2026

At Nexus of Healthy Living Therapy Group LLC, operating under the registered fictitious name and doing business as Nexus Therapy Group ("the Practice"), we view your privacy as a cornerstone of the therapeutic relationship. As a locally owned, family-run practice, we are committed to protecting your personal data, website interaction details, and health information with the same care we would our own.

This Privacy Policy outlines how we collect, use, and safeguard your data in compliance with the Health Insurance Portability and Accountability Act (HIPAA), Florida state laws, and our digital platform requirements. By using our website and submitting your details, you acknowledge and agree to the practices described below.

Website Use & Information Collection

This section applies exclusively to visitors of our website, users of our online contact forms, and those engaging with our public-facing digital therapy platform, Nexus Therapy Group.

  • Purpose of Collection: We collect personally identifiable information (such as your name, email address, and phone number) only when voluntarily submitted by you through our online forms for the purpose of scheduling, general inquiries, or clinical service updates.

  • Data Retention Schedule: We retain website-submitted information only as long as necessary to fulfill your initial contact request or to seamlessly transition your profile into our secure clinical record system.

  • Cookie Policy: Our website may use cookies to analyze web traffic and improve your overall user experience. You can choose to disable cookies directly within your individual browser settings, though doing so may cause some features of the site to function differently.

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Clinical Records & HIPAA Compliance (TherapyNotes)

For active clients, your Protected Health Information (PHI) is protected under strict federal HIPAA regulations. Our administrative workflows are engineered to maintain an elite standard of digital confidentiality.

  • The Secure Nexus Platform: We utilize TherapyNotes, a highly secure, fully encrypted, and completely HIPAA-compliant Electronic Health Record (EHR) platform. All diagnostic data, treatment plans, clinical progress notes, and client billing information are stored securely within this protected cloud-based system.

  • Strict Confidentiality: We do not disclose your Protected Health Information (PHI) to third parties without your explicit, written authorization. The only exceptions are those built into federal law for necessary treatment coordination, insurance billing payment operations, or as legally mandated (e.g., duty to warn, suspected abuse or neglect, or explicit court orders).

  • Your Legal Rights: You maintain the absolute right to inspect your clinical records, request technical corrections or amendments, and receive an accounting of disclosures. This is fully outlined in our formal Notice of Privacy Practices provided to you during the clinical intake evaluation process.

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Florida Record Retention Standards

In strict accordance with Florida Statute § 456.057 and Florida Administrative Code Rule 64B4-9.001, the Practice adheres to the following record retention and secure disposal schedule:

  • Adult Clients: Comprehensive clinical records are securely maintained for a minimum of seven (7) years following the exact date of your last documented service contact.

  • Minor Clients: Clinical records for minors are maintained for seven (7) years from the date of the last documented service, or until the client officially reaches the age of 25, whichever time period is longer.

  • Secure Disposal Methods: After the legal retention period has expired, records are completely destroyed via professional secure shredding or permanent digital deletion to maintain client confidentiality forever.

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SMS/Text Messaging & Digital Communication

To ensure we can navigate your scheduling needs efficiently and keep your care path in synchronization, Nexus Therapy Group offers transactional SMS text communication under strict consumer privacy guidelines:

  • Explicit Consent: By providing your mobile phone number and explicitly opting in via our digital intake forms, you consent to receive transactional SMS messages regarding appointment reminders, scheduling shifts, and administrative updates from the Practice.

  • Information Privacy Guarantee: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are strictly confidential and are excluded from any data-sharing or marketing practices.

  • Simple Opt-Out: You may text "STOP" to our number at any time to unsubscribe from digital text notifications. You will receive one final automated confirmation message.

  • Security Disclaimer: While our internal endpoints and TherapyNotes interfaces are completely secure, standard carrier SMS is not a fully encrypted medium. Please limit the content of your text messages to scheduling logistics and administrative matters rather than specific clinical details.

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Website Disclaimers & Legal Terms

  • Links to Other Sites: Our resource pages contain outbound links to external organizations (such as community partners, mental health associations, or educational resources). We are not responsible for the privacy practices, tracking methods, or content of third-party websites.

  • Legal Requirement to Disclose: We reserve the right to disclose your personally identifiable information as strictly required by law, such as in response to legally validated subpoenas, warrants, or court orders, or when we have reason to believe disclosure is absolutely necessary to protect the immediate physical safety of our clients or the general public.

  • Not a Crisis Service: Our website, contact forms, and digital communication streams are exclusively for administrative, scheduling, and educational purposes. If you are experiencing a mental health emergency, please call 988 or go to the nearest emergency room immediately.

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Contact Information

If you have questions regarding this Privacy Policy, the security of your records on TherapyNotes, or our ongoing compliance with Florida healthcare laws, please reach out directly to our designated privacy officer:

  • Legal Entity: Nexus of Healthy Living Therapy Group LLC (DBA Nexus Therapy Group)

  • Email: claudia@nexustherapygroup.com

  • Location: Proudly Serving Residents of Cape Coral, Florida (Lee County) and Statewide via Confidential Telehealth.